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Privacy Policy

Clearwater Engineering Pty Ltd (ABN 83 657 687 404) ("we", "us", or "our") respects your privacy, subject to applicable laws in Australia. This Privacy Policy explains how we collect, use, disclose, and manage personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging with our services, you agree to this Privacy Policy.

1. Information We Collect

We only collect personal information that we consider reasonably necessary for our functions or activities. This may include:

  • Name, job title, and business contact details;

  • Email addresses, phone numbers;

  • Technical data such as IP addresses, browser type, pages accessed, and referring websites;

  • Any information you voluntarily submit via our website, contact forms, email, or in meetings.


We do not actively collect sensitive personal information, and you should not provide it unless strictly necessary.


2. How We Collect Information

We collect personal information:

  • Directly from you (e.g. via forms, emails, phone calls, business meetings);

  • Automatically through your use of our website (e.g. cookies, analytics, server logs);

  • From publicly available sources or third parties (e.g. LinkedIn, business directories).


We may use third-party analytics and tracking tools (e.g. Google Analytics) that collect data independently.


3. Purpose of Collection

We collect, use, and retain personal information for the following purposes:


Providing engineering and consulting services;
Managing our business operations;
Responding to enquiries or requests;
Marketing, promotion, and communication of our services;
Analytics, quality control, and service improvement;
Compliance with legal and regulatory obligations.

We may use your information for secondary purposes that are related to the above and which we reasonably believe you would expect.


4. Use and Disclosure

We may disclose your personal information to:

  Our contractors, consultants, advisors, or service providers (e.g. IT, cloud storage, analytics);
  Related entities or partners in Australia or overseas;
  Government authorities or regulators if legally required.

We may also disclose information:
Where required or authorised by law;
Where necessary to prevent or investigate illegal activity;
Without notifying you, where lawful to do so.

We do not guarantee that all recipients of your information will be subject to Australian privacy laws, including in the scenario that data is stored or processed offshore.


5. Cross-Border Disclosure

We may store or process information using services located outside Australia, including cloud-based platforms. By engaging with us, you consent to the transfer of your information overseas and understand that we will not be liable for misuse by overseas recipients.


6. Access and Correction

You may request access to your personal information or request correction by contacting us. However, we:

Do not guarantee access if we believe it would involve an unreasonable impact on the privacy of others, is frivolous or vexatious, or we are otherwise permitted to refuse;
May charge a reasonable administrative fee to process access requests;
Are not required to correct information if we do not agree it is inaccurate.

Requests may be denied or ignored where legally permissible.


7. Direct Marketing

We may use your information to contact you with updates, promotional content, or industry insights. You can opt out by following unsubscribe instructions where available. However, we reserve the right to contact you regarding administrative or operational matters regardless of your preferences.


8. Data Security

We implement reasonable measures to protect your personal information. However:
We do not warrant or guarantee complete data security;
We are not responsible for unauthorised access, data breaches, or disclosure resulting from third-party systems or internet transmission.

9. Retention and Deletion

We retain personal information for as long as it is required for our business, legal, or operational needs. We may archive or retain information indefinitely, subject to applicable legal obligations. We are not obligated to delete your data upon request, except where required by law.


10. Changes to This Policy

We may update this Privacy Policy at any time without notice. The current version will always be available on our website. Continued use of our services constitutes your acceptance of the updated policy.


11. Contact Us

If you have any questions or complaints about this Privacy Policy or how we handle your personal information, please contact:

Email: contact@clearwater.cloud

We will assess and respond to complaints in accordance with applicable laws, but we reserve the right to not respond to unsubstantiated or vexatious requests.

Last updated: 17/05/2025

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